Customer Success Services

Our customers are provided a dedicated Relationship Manager who is experienced at working with growing companies. Scale Funding, as well as your Relationship Manager, will assist you in a wide range of complimentary back-office services.

A/R Management & Back-Office Support Services:

• Integration with billing software
• Invoice handling
• Image archiving
• Payment posting

We’re an entire back-office support team.

As the leading factoring company in North America, Scale Funding can help you with credit analysis and risk assessment.

We look at payment history, financial records, operating history, third-party credit reports, banking relations, and other factors in our credit decisions. This insight can help you as you look at add prospective customers.Credit analysis and risk assessment on your customers

Knowledge is Power.

As a Scale Funding client, you have access to our credit group to help you make informed decisions about the customers with whom you do business. If you’re not sure that a prospective customer meets your financial requirements, we can let you know. This helps you manage your risk as you start a new business relationship, and it’s great information to have as you develop pricing proposals for new customers.

Scale Funding treasury services offer you flexibility in terms of how you want funds from the invoices you’re submitting to Scale Funding.

Rather than locking you into a single method, we provide three options that can be used in any combination, and you can change these options as your business needs change.

Funds are available through:

• Wire transactions for same-day advances
• Automated Clearing House (ACH) transaction for next-day transfers
• Fuel card transaction to apply funds directly to fuel card account

Making payments easy for your customers.

Scale Funding makes it easy for your customers to pay your invoices and keep cash flow on track. Incoming payments are collected at a secure lock box and transferred directly to Scale Funding so funds are promptly applied to your account. This helps reduce collections and administrative expenses, so we can provide you the best possible rates in the industry.

Sometimes companies simply have trouble paying their bills, and when it’s your invoice, that’s an added problem you don’t need. That’s why Scale Funding’s AR management services are designed to anticipate problems before they occur. And when issues do arise, Scale Funding will help solve the issues in a professional and courteous manner and get you paid.

Our team tries to find the best possible avenue to working with slow-paying debtors to assure them we’re there to work with them, not against them. Rather than using ineffective aggressive tactics, we work diligently and respectfully with the right individuals so they remain current on their obligations. That way when they’re ready, they can go back to our clients for more services.

We know the value of good customers.

We know the value that your customers bring to your business, and we work hard to maintain the best possible relationship with them, even when your customers fall behind on their payments. Factoring with Scale Funding is not just a service, it’s a partnership, and that extends to developing healthy relationships with your customers.